Month: May 2017

Quick Start Guide

Last updated: August 30, 2017

Download the Quick Start Guide here. Overview Ring Up by NCR Silver is a mobile payment solution with two components: 1. The Ring Up Bluetooth credit card reader 2. The Ring Up mobile application This guide assumes you have already ...

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How Do I Know How Much Battery Life I Have?

Last updated: May 17, 2017

If the Ring Up reader is on all the time and limited transactions are performed (for instance, six per hour or one sales transaction every 10 minutes), a fully-charged Ring Up Reader should last 6-8 hours. When the battery is ...

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What Do The Different Colored Lights On My Reader Mean?

Last updated: May 16, 2017

Blue: the blue lights indicate status related to connecting the reader to a device Blinking blue light: The reader is ready to connect to a mobile device (but not yet connected) Solid blue light: The reader has successfully connected to ...

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How Do I Know If My Ring Up Reader is Connected?

Last updated: May 16, 2017

The Ring Up App has an icon in the top right corner that indicates the reader’s connection status. Reader Connected: Reader Disconnected:

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What Types of Payment Can I Take With My Ring Up Reader?

Last updated: May 16, 2017

You can accept magnetic stripe & EMV (chip and signature) chip cards that are branded Visa, Mastercard, Discover, or American Express. You cannot accept store braded gift cards that do not have the Visa, Mastercard, Discover, or AMEX logo.

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List of Compatible Devices

Last updated: May 16, 2017

Below is a list of devices that are compatible with Ring Up: Apple iPad Air 4G Apple iPad Mini Apple iPad Mini 2 Apple iPad Pro 9.7 Apple iPhone 4S Apple iPhone 5C Apple iPhone 5S Apple iPhone 6Plus Apple ...

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How to Refund a Transaction

Last updated: May 16, 2017

1. Open the slide out menu and tap History. 2. Look for the transaction by searching transaction details or scrolling through the history. 3. Tap on the transaction. 4. Tap Issue Refund. 5. Enter the refund amount. If it is ...

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How to Re-send a Receipt for a Completed Transaction

Last updated: May 16, 2017

1. Open the slide out menu and tap History. 2. Look for the transaction by searching transaction details or scrolling through the history. 3. Tap on the transaction. 4. Tap Send Receipt. 5. Enter an email address to send the ...

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How to Review Transaction History

Last updated: May 16, 2017

You can view a history of transactions by opening the slide out menu and tapping History. From here, you can send receipts and refund customers when needed. Load time is based on the strength of your internet connection. Tap a ...

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How To Complete A Sale

Last updated: May 16, 2017

1. Once each item added to the sale, tap Tap to Proceed. You will be able to review the order totals or add transaction information before closing the sale. 2. You can tap Discount or Tax to adjust the amounts. ...

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